A "mouse over" shows "sophos protection update has failed".Right clicking and selecting "Update Now" causes a window to show that states "Downloading Package 1 of 4...2 of 4...3 of 4...4 of 4" then it shows "Intalling Package 1 of 1" then it just quits. Thanks Clear the temp directory (delete all the files %temp%) and do the update again.This may take a minute or two Once the files have been extracted the installation screen (shown below) will appear.
Once the install is complete update it using the "Update Now". Clearing the temp directory generally solves most update issues.Title: Configuring and Troubleshooting Sophos Anti Virus Applies to: Users of Sophos Anti Virus Section: Network Services Author: Network Technician Last updated: 21 March 2017 Introduction The University of Regina has licensed a number of Sophos antivirus products for use starting mid July of 2010.This document describes the installation and/or upgrade of the Sophos Antivirus (SAV) product.You may need to click on it or find the downloaded file and double-click on it.You will see a dialog box with a progress bar as the files are extracted.
Note that problems with a departmental or college computer should generally be referred to your local IT Support staff.