Chates

If you’ve been given authorization by your Lync administrator, you can quickly get started creating your own persistent chat rooms.

The following sections explain how to create, manage, and disable chat rooms.

Chat allows your agents to engage customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and Line.

That means you can build relationships with customers in the places they prefer. The Zendesk platform lets agents switch between serving chats, phone calls, emails, or social media messages.

If you are visiting from outside the US, please check out Unsuicide for a list of online options for help around the world.

You are also welcome to check out our library, screening tools, and resources, regardless of where you live. Step 2: Read the terms and scroll to the bottom, then click "yes." Step 3: Complete and submit the brief pre-chat questions.

If the chat service is not open we encourage you to call the National Suicide Prevention Lifeline at 1-800-273-8255.

In other words, customers need questions answered and a sense of reassurance that can be provided only through live chat.Reach out and talk to customers before they even ask a question.Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page.If you decide to change the room name later, the new name will be displayed for you and the room’s members and followers going forward.It’s a good idea, although, to find an appropriate name to start with and then stick with it.

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